Money2India UK FAQs - Transfers, Fees and Exchange Rates

Easy Online Bank Transfer – By selecting Easy Online Bank Transfer as a payment mode, you authorise us to collect money and associated charges (if applicable at time of transfer) from your bank account. You will redirect to third party payment gateway portal which is offered by our service provider Global Payments. After selecting your bank on payment gateway portal, you will be redirected to your UK bank’s internet banking login section or your UK bank’s app login. Please log in and complete the payment. Once you successfully complete the fund transfer, you will redirect to Money2India Website/App and a reference number will be generated and displayed to you along with status of transaction.

Pay by Debit Card - By selecting Debit card as a payment mode, you authorise us to collect money and associated charges (if applicable at time of transfer) using Debit Card issued by UK Bank. You will redirect to third party payment gateway portal which is offered by our service provider Global Payments. Enter your Debit Card Details and click on Pay Now. Once you successfully complete the fund transfer, you will redirect to Money2India Website/App and a reference number will be generated and displayed to you along with status of transaction.

No, credit cards are not allowed to use for transferring money to India via Money2India UK platform. You can only use debit card which is Chip and 3D secure PIN enabled and issued by a UK Bank other than ICICI UK.

You can transfer up to 25,000 GBP per day or up to 250,000 GBP per month (including charges if any). This limit applies to money transferred to both ICICI Bank accounts and non-ICICI bank accounts. You can transfer this aggregate amount in multiple transactions.

When transacting with Money2India UK, you'll receive real-time confirmed exchange rates for all transfers. These rates can be viewed on our website and within our mobile application.

In Debit Card transactions, the confirmed exchange rate displayed to you at the time of transfer. This means that the rate you see when initiating the transaction will be locked in and same rate will be used for the conversion.

Certainly! You have the option to transfer money to a beneficiary who doesn't have an ICICI Bank account in India. For more details, please refer to the section on adding ICICI and non-ICICI beneficiaries.

If you select the purpose as "Gifts" for your money transfer to India, then it's important to note that such transactions are restricted to sending money to only family and friends & not to your own bank account in India.

We prioritize the delivery of funds and endeavour to do so as quickly as possible. The time taken for the money to be credited to the recipient's account may vary depending on the beneficiary's bank. While recipients holding an account with ICICI Bank India will receive funds instantly, and those with non-ICICI bank accounts will receive the funds within 4 hours. In rare circumstances, the process may take longer due to various factors. However, rest assured, your money is safe with us and we are committed to ensuring timely credit of funds into the recipient's account. In the unlikely event that the money has taken longer than expected to be credited to the recipient's account, you can always reach out to us through our customer support call centre for status of funds or any other assistance. If calling from UK: 0344 412 4444 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) Outside UK: +44 203 478 5319 or email us at ukservice@icicibank.com

If your money is not delivered as per the Estimated Time of Arrival (ETA), please be assured that your money is always safe with us. While we always endeavour to credit the beneficiary account within the ETA displayed on the transaction confirmation screen, However, in rare occasion there might be delays due to reasons which are beyond our control which includes but not limited to technical issues, need of additional information for regulatory compliance which are applicable in international money transfers, issues at beneficiary account or bank, additional information requested by beneficiary bank, etc. In such circumstances, we recommend checking the status of your money transfer through the "Track my Transfer" section of our platform. We provide real-time updates on the status of your transfer in this section. Simply enter your Track ID and User ID to check the status of the transfer. Alternatively, you can also contact our customer service support team for assistance. We're here to help you with any concerns or issues you may have. You can reach out to us via email at ukservice@icicibank.com or contact our customer service support team. If you're calling from the UK, dial: 0344 412 4444 (calls may be free if you have available plan minutes, otherwise, standard rates apply). If you're outside the UK, you can reach us at +44 203 478 5319. We're here to assist you with any concerns or issues you may have.

We endeavour to deliver the money into the beneficiary account within the Estimated Time of Arrival (ETA) shown on the transaction confirmation screen. However, in rare occasion there might be delays due to reasons which are beyond our control which includes but not limited to technical issues, need of additional information for regulatory compliance which are applicable in international money transfers, issues at beneficiary account or bank, additional information requested by beneficiary bank, etc. But rest assured, your money is always safe with us. We'll keep you updated on your transfer's status in real-time on the "Track My Transfer" section of our platform. Just enter your Track ID and User ID to check it anytime or please reach out to us via email at ukservice@icicibank.com or contact our customer service support team to get an update on transfer. If you're calling from the UK, dial: 0344 412 4444 (calls may be free if you have available plan minutes, otherwise, standard rates apply). If you're outside the UK, you can reach us at +44 203 478 5319. We're here to assist you with any concerns or issues you may have.

To track your transfer, visit Money2India UK website/App and click on “Track my transaction” section and enter the 11-digit Track ID, alternately you can log into your Money2India UK account and navigate to "My Transactions" to locate your unique 11-digit Track ID associated with your money transfer request. Once you have your Track ID, you can use the provided link to check the status of your transfer.

Alternatively, if you prefer direct assistance, you can contact us by phone or email. If you're calling from the UK, dial 0344 412 4444 (calls may be free if you have available plan minutes, otherwise, standard rates apply). If you're outside the UK, you can reach us at +44 203 478 5319. Additionally, you can email us at ukservice@icicibank.com for further support. 

Yes, you have the flexibility to edit while doing a "Repeat Transaction." When you choose to repeat one of your recent transfers, you can adjust the GBP amount to your preference and proceed to repeat the transfer at the latest exchange rates. For a detailed summary of the transfer, you can simply click on "View Breakup." This allows you to review the transfer details before finalizing the transaction

Once the transfer is initiated, it cannot be edited. Therefore, it's essential to review and finalize the details before confirming the transaction, as changes cannot be made after confirmation.

If you are unable to see recipient bank details, then please reach out to us via email at ukservice@icicibank.com or contact our customer service support team to register your complaint. If you're calling from the UK, dial: 0344 412 4444 (calls may be free if you have available plan minutes, otherwise, standard rates apply). If you're outside the UK, you can reach us at +44 203 478 5319. We're here to assist you with any concerns or issues you may have.

Yes. You can transfer money any time irrespective of your location.

To redeem your promo code, you can enter it in the designated "Promo Code" box available on either the "Send Money" screen or the "Confirm Transaction" screen. Once entered, you can view the applicable benefits associated with the promo code in the "View Breakup" section. Please note, benefits of the promo code will only applicable if the promo code is live, and you are eligible for it. Additionally, ICICI Bank UK reserves the right to modify, discontinue, or update all the existing or future dated promo codes and its terms and conditions at any time without prior notice.