The app can be used on mobile phones running iOS® 8.0 or higher and for AndroidTM the version should be 4.0 or higher.

Yes, the app can be used to access your account.

Unfortunately, as of now, the app is not available for mobile phones running the Windows operating system

A. The app can be downloaded from the Apple App Store® (for Apple® devices) and from Google PlayTM (for AndroidTM devices). You will need to be online at all times when downloading or using the app.

We recommend that your mobile device is connected to the internet via WiFi when you download the app. Downloading when connected to the internet through your mobile network may take longer and this may incur extra charges depending on your network provider.

There is no requirement of calling the customer service centre for the activation code. The activation code will be sent to you via a text message to your registered mobile number once you have downloaded the app and log in using your existing internet banking user ID and password.

Yes, you can download the app on three devices including your mobile phone or tablet. After downloading the app, you can set it up in 4 easy steps.

Step 1
Login to app using the existing internet banking user ID and password

Step 2
Receive the activation code on your registered mobile number via text message

Step 3
Enter the activation code in the app

Step 3
Select your personal 6-digit Mobile Banking PIN (M-PIN) and you are set to use the ICICI Bank UK PLC Mobile Banking App.

The app works in tandem with the Personal Internet Banking and you need to have a registered mobile number since your M-PIN will be sent on your registered mobile number. You will not be able to use the app if your mobile number is not registered with us or you have not enabled Personal Internet Banking.

The app is provided free of cost. Please be aware that you may be charged to access the app by your network provider as you do need to be connected to the internet to operate it.

Once logged into the app you can use it for the following:

• Check your account balance
• View up to the last 5 transactions on your accounts. Transactions which are being processed will not be shown and will only be reflected once successfully completed.
• Carry out transfers between your accounts which are displayed within the app
• Make payments
• Carry out money transfers to India
• Carry out any other additional service that we may provide in future

You won’t be able to amend payment reference using the app. The payment reference can be amended for payments only for scheduled payments through Internet Banking.

You cannot add payees using the app. Payees can be added through Internet Banking.

No, at present you will be able to see accounts held with ICICI Bank UK PLC in the United Kingdom.

Yes. The app can be used wherever you can access internet. However, please be sure that use of the app is permitted by local law and remember, network providers may charge higher fees abroad.

The app is protected by a M-PIN you set. This M-PIN needs to be entered every time you access the app. To be safe, you shouldn’t store your M-PIN on your phone or write it down anywhere.

If your phone is lost or stolen, call us on 0344 412 4444 (calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) and we’ll disable your ICICI Bank Mobile Banking Account as a precaution. You’ll need to register the app again on your new phone by calling us on 0344 412 4444 (calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls)

You can view up to last 5 transactions on your accounts. Transactions which are being processed will not be shown and will only be reflected once successfully completed.

You can make a transfers between accounts maintained with us or to any other bank within UK. The transfer can be made to registered payees. You can also do a Money Transfer to India using the app.

You can transfer funds only to a registered payee by following the below steps:

1. Login to the app and go to the Transfer and Payment tab
2. Select from account for debit and to account for credit
3. Select and confirm transfer

Kindly note that when you provide your payment instructions, you will be given the opportunity to edit these instructions. Once you confirm your payment instructions this will constitute your agreement with us to carry out the transaction. CHAPS and SWIFT payments cannot be made using app.

If the internet connection drops during a transaction then you may not get a confirmation informing you that the transaction was successful. In such cases you must check your account transaction statement and resubmit the transaction only if the previous transaction has not gone through.

You can personalise the mobile app by clicking the picture tab on the home screen and by selecting a photograph available on your phone.

The M-Pin is a 6 digit number that you can set to access your account through the Mobile Banking App. Please ensure that you do not share the M-Pin with anyone to avoid fraudulent transaction.

The access to your account through Mobile Banking App will be locked after three incorrect attempts and you will need to reset your details by calling our customer service centre on 0344 412 4444 (calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls).

However, you will be able to access your accounts via the Internet Banking service using your user ID and password.

1. We have ensured that no data about your account is stored on the phone itself. Each time you access the app and enter your security details correctly you will be securely connected to our servers. Always remember to log out when you have finished.
2. We would also encourage customers to take precautions when using their mobile devices in a public area.
3. If you are worried that your security details have been compromised, or if you have lost your phone, please contact our customer service centre immediately on 0344 412 4444 (calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls) to let us know.

The app will time out automatically after 60 second of inactivity. Unlike Personal Internet Banking there won't be a pop up message advising that it will time out.

This will not affect the app functionality and you can continue using it without any further action. It is essential that you delete the app from the phone if you don’t use the phone or if you give the phone to anyone else for usage.

You should always delete the app from the old mobile phone. You can download the app on 3 different devices and use it with the same 6-digit M-PIN on all the 3 devices. If you get a new mobile number which changes your registered mobile number, than you should de-register the old mobile number and then register the new one.

Fingerprint authentication allows you to log into the Mobile Banking App using your fingerprint as a passcode. This feature is only available on devices which have built in sensors which support fingerprint sensing. Please ensure that you do not store on your device, the finger prints of anyone else other than yours as these will be used by the app for logging in.

The finger print sensing feature for Apple devices is known as Touch ID®.

All devices that are fingerprint reader enabled for e.g., the iPhone® 5s or later, Samsung Galaxy S5 or later.

If you have a Touch ID/ Fingerprint Authentication enabled device, you first need to set up Touch ID/ Fingerprint authentication, as the case may be, on your device. To do that, select Touch ID and passcode for iOS devices and Fingerprint Authentication and password for Android devices from your device setting and add your fingerprint. You can than enable Touch ID/ Fingerprint Authentication on the app by turning on the Touch ID/ Fingerprint Authentication switch in the Enable Touch ID section in the app. Make sure you only register your fingerprint on your device and do not allow other people to add their fingerprint on your mobile device. We will consider any transaction initiated with a registered fingerprint as authorised by you.

Yes, you’ll also be able to log in to the App using your 6-digit M-PIN, if you select this option. To do this, tap cancel when asked to authenticate using your fingerprint. We’ll also ask you every now and then to log in using your 6-digit M-PIN – just to ensure that you remember it.

Any fingerprint registered for Touch ID/ Fingerprint Authentication on your device will be able to access the app. Make sure you only register your fingerprint on the device and do not allow other people to add their fingerprint on your mobile device. We will consider any transaction initiated with a registered fingerprint as authorised by you.

You will have 3 chances to authenticate using your fingerprint and if your fingerprint is not recognised, you will then be asked to enter your 6-digit M-PIN. If you continue to face this situation where your fingerprint is not recognised then you may have to re-add your fingerprint in your device.

o turn off Touch ID/ Fingerprint Authentication access to your app you need to go to the Enable Touch ID / Fingerprint authentication app setting and slide the switch to the off position.

No, your fingerprint will not be stored by us.

To prevent fraud, we will ask you to set up your Touch ID/ Fingerprint Authentication again if we suspect that the fingerprint setting on your device has been changed.