Money2India UK FAQs - Identity & Address verification

You may be asked to upload identity and address verification documents to ensure compliance with regulatory requirements and to maintain the security of your Money2India UK account. While most identity verifications are completed instantly, there are instances where we require additional documentation for verification purposes.

In such instances, you will receive notifications via your registered email, SMS, and in-app alerts, informing you to provide certified and valid identity and address proof documents. It's important to upload proper and valid certified documents to expedite the verification process. Certified documents refer to documents that have been attested or verified by an authorized individual. Detailed information on what is meant by "Certified Documents" can be found in the FAQs section.

While completing your registration if you have been asked to upload the documents or you receive the email/SMS communication for document upload then it is mandatory to upload your identity and current address documents. This ensures compliance with regulatory requirements and helps maintain the security of your transactions & account.

Your uploaded documents might still be getting reviewed by Money2India UK and may take some time. Until your documents are fully reviewed and approved, you might not be able to initiate transfers. Additionally further verification beyond the submission of documents may be necessary in some cases, depending on compliance requirements and regulatory standards. There are also remote chances that your account is under review or suspended due to concerns such as suspicious activity or discrepancies in provided information. Lastly, technical issues or system maintenance may occasionally disrupt platform functionality, affecting your ability to perform transactions. In any case, we request you to kindly get in touch with us at ukservice@icicibank.com or you can contact our customer service support team. If calling from UK dial: 0344 412 4444 (Calls to this number use free plan minutes if available, otherwise they cost the same as 01/02 prefix calls). Outside UK: +44 203 478 5319

Please ensure that you upload complete and proper "Certified Documents" that are clear and visible. Photocopies must be in black and white only; we do not accept colour photocopies of these documents.

1. Acceptable certified documents for identity proof-

• Valid original passport
• UK driving license
• Firearms certificate or shotgun license (UK issued)
• Provisional driving license with photo (UK issued)
• Identity card issued by the electoral office for Northern Ireland
• Biometric Permit Card (BPC)

2. Acceptable certified documents for UK address proof-

• Utility bills not older than 3 months (mobile phone bill is not acceptable)
• Bank, Building/Society statement not older than 3 months
• Debit or Credit card statement not older than 3 months
• Most recent Mortgage statement (issued within 12 months)
• Current local authority tax bill (issued within 12 months)
• State pension or benefits book or notification letter
• Tenancy agreement from local authority- Current

Important Note: Kindly refer FAQ- “What is meant by “Certified Documents” while uploading Identity and Address proof?” for further information.

In order complete the verification process and minimize delays it is important that you upload certified documents to help us confirm your identity and current address. Please follow below guidelines for certification-

a) You can choose any one of the following individuals in active service to certify your documents:

• An authorised financial intermediary
• Embassy officials
• Consular officials
• A senior member of a regulated banking institution
• A qualified lawyer or accountant
• A notary public
• Commissioner for Oaths
• Serving Member of Parliament

b) The individual you choose to certify your documents must include following wording on the photocopy of your documents:

“I confirm that I have seen original documents belonging to the applicant, whose photocopies are attached and annotated as “Original seen”.

Also, where the document has a photographic image, the photocopy should be annotated as “original seen, copy provides a good likeness to the applicant”.

c) The certifier must include his/her details as listed below:

• Full name of the certifier
• Full business address and phone number
• Position/Occupation (their registration number should be included if applicable)
• FCA regulated number or equivalent.
• Date
• Signature affixed with certifier’s business stamp

Important Note: Self-certifications are not acceptable and any document provided to the Bank must be legible, and in the English language.