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Frequently asked questions
Here you can quickly find answers to our customers’ most common questions.
- Like to know more about managing one of your accounts?
- Need additional information about a product or service?
- You can call us 24/7 on 0344 412 4444 (Calls to this number use free plan minutes if available otherwise they cost the same as 01/02 prefix calls).
To protect your password from being easily hacked, we have made it compulsory for the password to be alphanumeric.
To set up an alphanumeric password:
- Your password should contain at least one digit and letter (a password we would accept could be 'example1').
- It can contain both uppercase and lowercase letters.
- It cannot have any spaces in it.
- It should be at least 8 characters long, but not more than 20 characters long.
- It should contain at least four different characters ( we would not accept a password like 'aaa111').
- It cannot be the same as any of your previous 5 passwords.
- We recommend that you use a special character (£,$,*,& etc) in your password.
If you have forgotten your password, the quickest way to get a new one is to visit our login page. Click on the Forgotten login details / Generate password online and follow the instructions.
For online password generation:
Step 1 - Generate your URN
Click here to generate your Unique Reference Number (URN). We will deliver the URN to your registered mobile phone number (You should receive this within an hour).
Step 2 - Re-issue your password
When you receive your URN, return to this page and Click here to re-issue your password.
Step 3
Visit www.icicibank.co.uk to login using your new internet banking password.
To use this service your latest mobile number and email id must be registered with us. To update your mobile number and email id, contact us on 03444 124444 (calls cost 5 pence per minute plus your phone company's access charge).
Alternatively, if you have not registered your mobile number with us, or do not want to generate your internet banking password online, you can contact us on 03444 124444 (calls cost 5 pence per minute plus your phone company's access charge). We will send your new password by post within 7 (seven) working days.
If you have forgotten your user ID, please contact us on 0344 412 4444 (Calls to this number use free plan minutes if available otherwise they cost the same as 01/02 prefix calls) and, after verifying your identity, we will give you your user ID over the phone.
Notes
- While you’re waiting for your new password you will not be able to log into your HiSAVE online account.
- When we have issued a new password to you we will let you know by sending an email to the address provided by you.
- If the details provided by you are incorrect or incomplete, ICICI Bank UK PLC will not be responsible.
If you have placed a request for a new password and are waiting for it to arrive, we request you do not use your old password as this will block the new password as well.
Your account may have been locked because you entered the wrong password three times or you have not logged in during last six months. Click here to unlock your user ID
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