Complaints Data

Our customers are at the heart of our business. We look to develop and maintain long term relationships with our customers, based on openness, trust and fairness in everything we do. We are dedicated to making our services smooth, streamlined and responsive for our customers and our products customer-focused.

However, we understand that there will be occasions when things might go wrong and when this happens, we want our customers to tell us about it. Based on the complaints received, we learn from our mistakes and try to set things right by improving the quality of service provided. Complaints also act as a valuable insight into what the customer expects from us. We strive to ensure that all complaints are handled fairly, effectively, promptly, and resolved at the earliest possible opportunity.

One of our primary objectives is openness and transparency with our customers, ensuring that all our customers are treated fairly and meeting the standards of our industry regulator, the Financial Conduct Authority (FCA). In accordance with the regulatory requirements, we publish complaints data every six months. This is provided below:

 

 

 

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 57 complaints related to banking are from 197,366 accounts, which works out to approximately 0.29 complaints per 1000 accounts.

Firm name: ICICI Bank UK PLC

Group:(if applicable) NA

Other firms included in this report (if any): None

Period covered in this report: April 2022 till September 2022

Brands/trading names covered: ICICI Bank UK PLC

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 76 complaints related to banking are from 236,191 accounts, which works out to approximately 0.32 complaints per 1000 accounts.

 

Firm name: ICICI Bank UK PLC

Group:(if applicable) NA

Other firms included in this report (if any): None

Period covered in this report:October 2021- March 2022

Brands/trading names covered: ICICI Bank UK PLC

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 76 complaints related to banking are from 236,191 accounts, which works out to approximately 0.32 complaints per 1000 accounts.

 

Firm name: ICICI Bank UK PLC

Group:(if applicable) NA

Other firms included in this report (if any): None

Period covered in this report:April 2021- September 2021

Brands/trading names covered: ICICI Bank UK PLC

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 88 complaints related to banking are from 236,462 accounts, which works out to approximately 0.37 complaints per 1000 accounts.

 

Firm name: ICICI Bank UK PLC

Group:(if applicable) NA

Other firms included in this report (if any): None

Period covered in this report: October 2020- March 2021

Brands/trading names covered: ICICI Bank UK PLC

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 145 complaints related to banking are from 233,780 accounts, which works out to approximately 0.62 complaints per 1000 accounts.

 

Firm name: ICICI Bank UK PLC

Group: NA

Other firms included in this return (if any): None

Period covered in this return: April 1, 2020 – Sep 30, 2020

Brands / trading names covered: ICICI Bank UK PLC

 

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 123 complaints related to banking are from 233,069 accounts, which works out to approximately 0.52 complaints per 1000 accounts.

 

Firm name: ICICI Bank UK PLC

Group: NA

Other firms included in this return (if any): None

Period covered in this return: Oct 1, 2019 – March 31, 2020

Brands / trading names covered: ICICI Bank UK PLC

 

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 113 complaints related to banking are from 245,902 accounts, which works out to approximately 0.46 complaints per 1000 accounts.

 

Firm name: ICICI Bank UK PLC

Group: NA

Other firms included in this return (if any): None

Period covered in this return: Apr 1, 2019 –Sep 30, 2019

Brands / trading names covered: ICICI Bank UK PLC

 

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 117 complaints related to banking are from 244,093 accounts, which works out to approximately 0.48 complaints per 1000 accounts.

 

Firm name: ICICI Bank UK PLC

Group: NA

Other firms included in this return (if any): None

Period covered in this return: Oct 1, 2018 – Mar 31, 2019

Brands / trading names covered: ICICI Bank UK PLC

 

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 149 complaints related to banking are from 243,897 accounts, which works out to approximately 0.61 complaints per 1000 accounts.

 

Firm name: ICICI Bank UK Plc

Group: NA

Other firms included in this return (if any): None

Brands / trading names covered: ICICI Bank UK Plc

Period covered in this return: April 1, 2018 - Sep 30, 2018

 

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 170 complaints related to banking are from 238,161 accounts, which works out to approximately 0.71 complaints per 1000 accounts.

 

Firm name: ICICI Bank UK Plc

Group: NA

Other firms included in this return (if any): None

Brands / trading names covered: ICICI Bank UK Plc

Period covered in this return: 1 Oct 2017 – 31 March 2018

 

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 226 complaints related to banking are from 245,046 accounts, which works out to approximately 0.92 complaints per 1000 accounts.

 

Firm name: ICICI Bank UK Plc

Group: NA

Other firms included in this return (if any): None

Brands / trading names covered: ICICI Bank UK Plc

Period covered in this return: 1 April 2017 - 30 September 2017

 

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 334 complaints related to banking are from 242,697 accounts, which works out to approximately 1.376 complaints per 1000 accounts.

 

Firm name: ICICI Bank UK Plc

Group: NA

Other firms included in this return (if any): None

Brands / trading names covered: ICICI Bank UK Plc

Period covered in this return: 1 October 2016 - 31 March 2017

 

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 410 complaints related to banking are from 245,687 accounts, which works out to approximately 1.66 complaints per 1000 accounts.

 

Period covered in this return: 1 April 2016 to 30 September 2016

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 480 complaints related to banking are from 249,055 accounts, which works out to approximately 1.9 complaints per 1000 accounts. We received 6 complaints on the investments side of our business.

 

Period covered in this return: 1 October 2015 to 31 March 2016

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 527 complaints related to banking are from 253,596 accounts, which works out to approximately 2.1 complaints per 1000 accounts. We received 6 complaints on the investments side of our business.

 

Period covered in this return: 1 April 2015 to 30 September 2015

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 440 complaints related to banking are from 252,299 accounts, which works out to approximately1.74 complaints per 1000 accounts. We received 1 complaint on the investments side of our business.

 

Period covered in this return: 1 October 2014 to 31 March 2015

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 373 complaints related to banking are from 255,422 accounts, which works out to approximately1.46 complaints per 1000 accounts. We received 2 complaints on the investments side of our business.

 

Period covered in this return: 1 April 2014 to 30 September 2014

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 461 complaints related to banking are from our 254,190 accounts, which works out to approximately 1.81 complaints per 1000 accounts. We received 2 complaints on the investments side of our business.

 

Period covered in this return: 1 October 2013 to 31 March 2014

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 532 complaints related to banking are from our 256,444 accounts, which works out to approximately 2.07 complaints per 1000 accounts. We received 2 complaints on the investments side of our business.

 

Period covered in this return: 1 April 2013 to 30 September 2013

The table above is set out according to FCA and PRA guidelines for financial institutions. To give you a better understanding of the figures, our 986 complaints related to banking are from our 256,226 accounts, which works out to approximately 3.85 complaints per 1000 accounts. We received 3 complaints on the investments side of our business.

 

Period covered in this return: 1 October 2012 to 31 March 2013

To give you a better understanding of the figures, our 500 complaints related to banking are from our 252832 accounts, which works out to approximately 1.97 complaints per 1000 accounts. We received 5 complaints on the investments side of our business.

 

Period covered in this return: April 1, 2012 to September 30, 2012

To give you a better understanding of the figures, our 585 complaints related to banking are from our 254,768 accounts, which works out to approximately 2.29 complaints per 1000 accounts. We received 4 complaints on the investments side of our business.

 

Period covered in this return: April 2022- September 2022

Firm name: ICICI Bank UK PLC

Group: (if applicable): NA

Other firms included in this report (if any): None

Period covered in this report: April 2022- September 2022

Brands/trading names covered: ICICI Bank UK PLC

 

The table above is set out according to FCA guidelines for financial institutions. To give you a better understanding of the figures, our 88 complaints related to banking are from 238,708 accounts, which works out to approximately 0.37 complaints per 1000 accounts.