A guide for newcomers in the UK: Who to contact in case of an emergency

Moving to a new country can be overwhelming and knowing who to contact in case of an emergency is crucial for your safety and peace of mind. Here’s a guide to help you navigate emergency services in the UK.

Emergency services contact numbers

1. General emergency number: 999

• When to use: For immediate assistance in situations involving the police, fire brigade, ambulance or coastguard.
• How to use: Dial 999 and clearly state the nature of the emergency (e.g. ‘police’, ‘fire’, ‘ambulance’). Provide your location and details of the incident.

2. Non-emergency police number: 101

• When to use: For non-urgent matters that require police attention, such as reporting a crime that has already occurred or seeking advice.
• How to use: Dial 101 and explain your situation. This service is available 24x7.

3. Non-emergency medical number: 111

• When to use: For non-life-threatening medical issues or health advice when your General Practitioner (GP) is unavailable.
• How to use: Dial 111 and follow the prompts to speak with a healthcare professional. This service is available 24x7.

Specific emergency situations

1. Medical emergency

Contact: Dial 999 for an ambulance.

Details: Clearly explain the medical issue and any known health conditions. Follow the operator's instructions until help arrives.

2. Fire

Contact: Dial 999 for the fire brigade.

Details: Provide the exact location of the fire and evacuate the area if safe to do so. Follow the operator’s instructions.

3. Crime or security issue

Contact: Dial 999 for urgent police assistance. For non-urgent matters, dial 101.

Details: Report the nature of the crime, your location and any immediate danger. Stay on the line for further instructions.

4. Mental health crisis

Contact: Dial 999 if there is immediate danger. For urgent but non-life-threatening support, contact National Health Service (NHS) 111 or local mental health helplines.

Details: Explain the situation calmly and provide any relevant background information.

Additional resources

1. Local GP

Registration: Register with a local GP as soon as you settle. They can provide medical advice and refer you to specialists.

Contact: Visit the NHS website to find and register with a GP near you.

2. Embassy or consulate

When to use: For assistance with legal or severe personal issues.

Details: Keep your country's embassy or consulate contact information handy. They can provide guidance and support in emergencies.

Knowing these key contacts and how to use them ensures that you get the help you need swiftly in an emergency. Stay safe and be prepared!

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