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ICICI Bank Travel Money


Attractive exchange rates
Free delivery on orders above £700.
Service Assurance on your orders.

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Get attractive exchange rates, home delivery and a service assurance when you buy travel money from ICICI Bank.

2 day Rate Sale

Perfect for your next holiday! The sale will run from 2 August 2014 10am until 4 August 2014 10am and is only available on All currency orders made online and in any of our UK branches.

Order over £700 for some more special offers

Order over £700 worth of currency in the Rate Sale and you’ll get a discount of up to 33% on Starter Pack and Business Traveller Pack (P&P charges apply) and a further 10% discount on top-ups bought from Aether-Mobile.    

If you qualify for these offers, we’ll send you an email within 15 days of your purchase with instructions on how to redeem them.

Attractive Exchange Rates

  • Attractive exchange rates on foreign currencies for over 60 countries and travellers cheques in five major foreign currencies. Compare our exchange rates including the Dollar rate and Euro rate.
  • No commission on all foreign currency orders.

Convenience

  • Order travel money online or by visiting any of our UK branches.
  • Free next working day home delivery on travel money orders over £700 placed before 2:30 p.m. A handling fee of £5 applies on orders below £700.
  • Pay by debit card or credit card for online orders. If you pay by credit card, an additional fee of 2% of the order value will be charged. There are no additional charges when paying by debit card or ICICI Bank account debit.
  • Insured home delivery for all travel money orders. (A handling fee of £5 applies on orders below £700).
  • You can also visit any of our branches to place an order. You can pay by debit card or ICICI Bank account debit.
  • If next day working delivery before 1 pm is not suitable for you, you can opt for:
    • Saturday home delivery at a charge of £0.99
  • Free collection from any ICICI Bank UK branch after 1:00 pm on the second business day after you place a travel money order above £700 – a handling fee of £5 applies on orders below £700.

Service quality

  • We give you a Service Assurance. We aim to dispatch your travel money order within our stated time. If we fail, we will give you £5 compensation. Please refer to the Terms and Conditions for details.
  • If your holiday gets cancelled under certain events, we will refund your travel money order at the original purchase exchange rate. Please refer to the Terms and Conditions for details.

About ICICI Bank Travel Money ICICI Bank Travel Money is a product of ICICI Bank UK PLC.

ICICI Bank UK PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Registration Number: 223268). Its registered office is One Thomas More Square, London E1W 1YN. It is subject to the laws of England and Wales.

Order limits
  • Minimum travel money order amount is £200.
  • Maximum travel money order amount online or in branch is £2,500.
  • If paying by a credit or debit card the maximum travel money order limit is £2,500.
Delivery options and charges Your travel money order will be delivered to the residential address registered on the card or account used for payment or to the ICICI Bank UK branch selected as the delivery option. Note: for branch collection, please bring your Photo ID proof (driving license or passport) with you to collect your travel money order.

  • Free next day delivery to your home for travel money orders above £700 - a fee of £5 applies on orders below £700.
  • Saturday home delivery at a charge of £0.99
Other charges
  • If you pay by credit card, an additional fee of 2% of the order value will be charged. There are no additional charges when paying by debit card or ICICI Bank account debit.
Contact Please call us on 0203 478 5319 (call charges vary according to your service provider), if you have a query about ICICI Bank Travel Money.
Feedback and complaints We strive to make ICICI Bank Travel Money services smooth and responsive for you. However, if you have any complaints, queries or suggestions, please contact ICICI Bank UK PLC on 0203 478 5319 (call charges vary according to your service provider) or email ukservice@icicibank.com
Online - You can order ICICI Bank Travel Money online between £200 to £2,500. It will take approximately 10 minutes. Order Now

Branch - Non-ICICI Bank account holders can visit any of our UK branches to order up to £2,500 and pay by Debit Card. If you are an ICICI Bank account holder and would like to pay through your account, you can visit any of our UK branches to order up to £2,500.

Placing an order

Payment options and charges

Home delivery

How to contact us

Placing an order

Who is responsible for the processing of my order?

ICICI Bank UK Plc is responsible for processing of your order. Our Travel Money processing partner “First Rate Exchange Services Limited” are responsible for dispatching your order using Royal Mail Special Delivery.

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How secure is your online system?

Our systems and processes make sure that your personal information remains confidential. All your information is encrypted, before going to a secure computer server. Only the secure server can read this data. Finally, we run a data integrity test to make sure that any data sent has been transferred successfully and has not been tampered with in any way. Under no circumstances do we store your payment card details.

Note: This guarantee only applies to credit/debit card purchases made using the ICICI Bank UK PLC secure server. In the event of unauthorised use of your credit/debit card, you must notify your card provider in accordance with its rules and procedures.

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How much can I order?

These are our transaction limits:

Transaction Online Branch
Minimum order amount £200 £200
Maximum order amount £2,500 £2,500
If paying by debit or credit card £2,500 £2,500
Debiting an ICICI Bank UK Account Not available £2,500

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Can I place an order for foreign currencies and travellers' cheques in more than one currency at the same time?

Yes, you can order foreign currency or travellers' cheques in a combination of different currencies in one order.

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Do the Travellers Cheques have to be in my name or can I have them in more than one name?

Travellers Cheques can only be put in one person’s name per order. However, this does not have to be your name, as the system will ask you to enter the name of the person who will be cashing the cheques, during the order process. If you wish to put the Travellers Cheques in more than one persons name you will have to place several orders.

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The currency I want to order isn’t on your website, why?

We do stock a wide range of currencies but unfortunately it is not possible to obtain all currencies from suppliers. If the currency you require is not on our website, this means we are unable to supply it.

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Are the rates same at the branches?

Yes, the rates are the same online and in branch.

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What should I do if I experience difficulties whilst placing my ICICI Bank Travel Money order online?

Should you experience any difficulties when placing your order, you can visit any of the ICICI Bank UK branches and place your order.

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What happens after I apply?

Once you have submitted your application, you will receive an email confirming or rejecting your order together with an order reference number within four hours. We recommend you note down your order reference number or, if you can, print the confirmation message. You will need to quote this number in any subsequent correspondence.

If you haven’t received this email, you can contact our helpdesk at 0203 478 5319 (call charges vary according to your service provider). Don’t forget to check your junk email beforehand.

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Will you call me about my order?

We may need to get in touch with you to ask for more information. Please make sure your contact details are up-to-date.

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Can I change or cancel my order?

Once we confirm your order and it has been paid for, you cannot amend the order. However, if you have to cancel your holiday due to unforeseen circumstances, we can accept a cancellation request.

Note: Full refunds excluding the 2% credit card charge (if paid through Credit Card) will be given where a holiday has been cancelled due to industrial actions, natural disasters, advisory notice from the Foreign Office not to travel, a health alert in the country of destination. Other reasons may also be considered by ICICI Bank UK PLC subject to a cancellation charge of £20, if the order has not been dispatched to the registered address. In case, the order has already been dispatched to the registered address, we will send you a special delivery envelope, once the currency is returned we will issue the refund deducting £20 as cancellation charge within 5 working days. Refunds will be made at the same exchange rate as given at the time of purchase.

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Can I have the Royal Mail tracking number for my order?

For security reasons we do not give out Royal Mail tracking numbers. However, our helpdesk will be happy to track your order for you. Just give us a call on 0203 478 5319 (call charges vary according to your service provider). Please ensure you have your order number handy as this will enable us to track your item.

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Why is my order rejected?

Once you submit your order, we electronically verify your identity. This is a regulatory requirement to help combat fraud and money laundering. If we are unable to satisfactorily verify your identity or payment details, then your order will be rejected. For more information please call the ICICI Bank Travel Money customer service centre on 0203 478 5319 (call charges vary according to your service provider).

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What if my holiday gets cancelled?

If you cancel your holiday or business trip, within 30 days of placing the order, you can get a refund excluding the 2% credit card charge (if paid through Credit Card) of your payment to ICICI Bank UK Plc by informing ICICI Bank UK Plc about the cancellation. A full refund will only be given where a holiday has been cancelled due to the following circumstances: industrial actions, natural disasters, advisory notices from the Foreign Office not to travel, a health alert in the country of destination. Other reasons may also be considered by ICICI Bank UK Plc.

Refunds will be made at the same exchange rate as given at the time of purchase. Please refer to our Terms and conditions for more information on this.

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What if I have received incorrect order?

If you have received an incorrect order or amount of currency, please call the ICICI Bank Travel Money helpdesk on 0203 478 5319 (call charges vary according to your service provider) within 24 hours of receipt of the travel money order. Calls may be recorded for training and quality improvement purposes.

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Payment options and charges

Do you charge any commission to buy foreign currency notes?

No commission will be charged on your order.

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Are there any postage or handling fees?

If you order more than £700 and you require standard next working day delivery before 1pm, there are no charges. However, if your order is under £700 there will be a handling fee of £5. If next working day delivery before 1pm is not suitable for you, you can opt for Saturday delivery at a charge of £0.99.

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How can I make payment?

Order Payment options
Online You can use most UK issued Visa or Mastercard credit or debit cards for orders up to £2,500. We do not accept Electron, Visa Delta, Maestro or American Express cards.
ICICI Branch
  • You can pay for ICICI Bank Travel Money by giving instruction to debit your ICICI Bank Account.
  • You can use most UK issued Visa or Mastercard debit cards for orders up to £2,500. We do not accept Electron, Visa Delta, Maestro or American Express cards.

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Are there any other charges apart from handling fees?

Yes, if you pay by credit card, an additional fee of 2% of the order value will be charged. There are no additional charges when paying by debit card or ICICI Bank account debit.

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Home delivery

Can I have my order delivered to my work address or another address?

For security reasons this cannot be done. Orders must be delivered to the billing address of the card used for payment and it must be a residential address. However, you can select branch collection and collect your order from any of our UK branches.

Note:You need to bring an Photo ID proof (Driving Licence or Passport) to collect your travel money order from the branch.

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When will my order be delivered?

Unless you have requested a Saturday delivery your order will be delivered, as per below schedule:

Day Order Placed
Before 2:30 pm
Day Order Processed Day Order Delivered
Monday Monday Tuesday
Tuesday Tuesday Wednesday
Wednesday Wednesday Thursday
Thursday Thursday Friday
Friday Friday Monday
Saturday Monday Tuesday
Sunday Monday Tuesday
Day Order Placed
After 2:30 pm
Day Order Processed Day Order Delivered
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday
Saturday Monday Tuesday
Sunday Monday Tuesday

The delivery schedule is subject to variation for public holidays. At certain areas within the United Kingdom Royal Mail might not be able to deliver your order at the time stated below. Information of such areas as can be found on the Royal Mail website.

Your travel money order can also be delivered to one of our UK branches, if selected as the delivery option. For branch collection, please bring your Photo ID proof (Driving Licence or Passport) with you to collect your travel money order. You can collect your order on the 2nd business day after 1 PM from the date of the order.

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Where and how will my ICICI Bank Travel Money order be delivered?

We use Royal Mail Special Delivery, which is a fully insured service. Orders can only be delivered to the card billing address of a valid UK issued credit or debit card held by you. It must be a residential address. When your order is delivered, it will need a signature for collection. If you are not at home to sign for your order it will be taken to your local Royal Mail delivery office and a 'while you were out card' will be left telling you where your order is. Once the card has been left, you can either collect your order from your local delivery office or arrange for re-delivery when you are at home (details of how to do this will be on the card).

A signature will be required at the local sorting office; you should also take the notification card and Photo ID.

Note: You must not accept any packages which appear to have been tampered with or damaged during transit by Royal Mail. If you sign for a package which has been damaged or tampered with, we cannot accept responsibility for any financial loss.

You can also select Branch collection as a delivery option; we will deliver the currency to any of our UK branches.

Note: You will be required to bring an Photo ID proof (driving license or passport) along with you to collect your travel money order from the branch.

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Can I change the date of delivery?

No, we are unable to change the date of delivery once the order is placed.

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What if my order hasn't arrived on time?

If there is a delay on our side when processing or dispatching your order, you are covered with a Service Assurance. You can be assured we will dispatch your order within our stated time - or we will give you £5 compensation.

If your order was dispatched on time by us, but you haven't received it within the agreed time period, we will not be liable for any losses or expenses arising from late or non-delivery. If Royal Mail fails to deliver an order, a full refund may only be granted after 30 working days from dispatch.

Please refer to our Terms and Conditions or call ICICI Bank Travel Money helpdesk on 0203 478 5319 (call charges vary according to your service provider). Calls may be recorded for training and quality improvement purposes.

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What happens if nobody is at home when my currency arrives?

We use Royal Mail Special Delivery. This is a fully insured service that needs signing for. If you are not at home to sign for your order it will be taken back to your local Royal Mail delivery office and a 'while you were out card' will be left telling you where it is. Once the card has been left, you can either collect your order from your local delivery office or arrange re-delivery when you are at home (details of how to do this will be on the card). Your signature will be required at the local sorting office; you should take the notification card and Photo ID as well.

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How to contact us

How do I get further assistance?

Please call the ICICI Bank Travel Money helpdesk on 0203 478 5319 (call charges vary according to your service provider). Calls may be recorded for training and quality improvement purposes.

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If I am not happy with your service, whom should I contact?

We strive to make ICICI Bank Travel Money services smooth and responsive for you. However, if you have any complaints, queries or suggestions, please contact ICICI Bank UK Plc on 0203 478 5319 (call charges vary according to your service provider) or email ukservice@icicibank.com

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Competitive exchange rates from ICICI Bank for over 60 foreign currencies, including Euros, US Dollars, Australian Dollars, Canadian Dollars, Thai Baht, Egyptian Pounds, Croatian Kuna, Mexican Peso and UAE Dirhams



Compare Exchange Rates

To see how our rates compare with other providers  click here

Important information

Please make sure that you read our Terms and Conditions.

ICICI Bank Travel Money is a product of ICICI Bank UK PLC.

 

FAQs

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