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Frequently asked questions

Here you can quickly find answers to our customers’ most common questions.

  • Like to know more about managing one of your accounts?
  • Need additional information about a product or service?
  • You can call us 24/7 on 0844 412 4444 (calls cost 5 pence per minute plus your phone company’s access charge)
Frequently asked questions

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Moving About

  • Be wary of ‘shoulder-surfers’ – people behind you in queues at the till or at the cash machine trying to see you enter your PIN.
  • Be wary of ‘skimming’ – fraudsters who capture your card information by swiping the card on a skimmer and storing the information. When you hand over your card to make an in-store purchase or at a restaurant, don’t let it out of your sight.
  • Don’t use the cash machine if you think it’s been tampered with, and report your suspicions to the bank.
  • Use different PIN’s for each card and change the PINs regularly.
  • Keep your wallet, purse, mobile phone, organiser, house keys (any personal effects) out of sight and reach.

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